01. Privacy Statement

1.1. Protecting the privacy and safeguarding the personal and financial information of our clients and website visitors is a top priority for us. This Privacy Statement details how we collect, use, and protect your information. By creating an account or using our website, you agree to the collection and use of your personal information as outlined in this statement.

1.2. For the purposes of the Data Protection Acts, 1988 and 2003, the data controller is Avan Trade (“we,” “us,” “our”).

02. Collection of Personal Information

2.1. We collect information necessary to open an account, conduct business, and secure your assets and privacy. This includes information to assess your needs and preferences.

2.2. Information we collect includes contact details such as your name, address, phone number, and email. We also gather demographic data like birth date, education, and occupation, as well as details about your trading experience, annual income, and net worth to understand your financial status.

03. Usage of Personal Information

We use personal data appropriately to provide you with quality services and security. This might include verifying your identity, setting up your trading account, providing secure login credentials, maintaining account activity, and offering relevant updates. The data helps us improve services, customize your experience, and notify you about additional products or services that may interest you.

04. Our Affiliates and Partners

We may share your information with affiliates to deliver the services you request or to provide access to other products and services from our partners. We may form partnerships or alliances with other companies offering high-quality products that could benefit our clients. Sharing information allows our partners to better understand your needs and tailor their offers. The use of shared information is limited to the specific purposes of our relationship.

05. Non-Affiliated Third Parties

5.1. We do not sell, lease, or disclose your personal information to any third party, except as described here.

5.2. We may disclose personal data to third parties when required by law, to regulatory bodies, law enforcement, or to protect our rights.

5.3. To improve our services, we may use third-party companies for functions like account processing, order fulfillment, or data analysis. Information may be transferred to destinations outside the EEA, including the US, and may be processed by staff or partners operating outside the EEA. Third parties are required to use your information only for the tasks we specify and protect it as we do.

06. Security

6.1. All information provided to us is stored on secure servers, and payment transactions are encrypted using SSL technology. You are responsible for maintaining the confidentiality of any passwords we issue.

6.2. While we strive to protect your data, internet transmission is not entirely secure. Any transmission is at your own risk, though we employ strict security measures to prevent unauthorized access.

07. Restriction of Responsibility

If you purchase products or services from another company, any information you provide to them falls under their privacy policies, not ours. We are not responsible for the privacy practices of linked websites and suggest you review their policies. When linking to third-party websites, understand that your data is being shared with those third parties.

08. Marketing

8.1. We may use your information to provide you with details about our products and services through mail or phone.

8.2. If you are an existing customer, we may contact you electronically with information about similar products or services you previously purchased.

8.3. You can opt out of such communications at any time by updating your marketing preferences. For joint accounts, an opt-out applies to all account holders and must be done separately for each account.

09. Use of “Cookies”

9.1. We use cookies to enhance website performance and secure trading activities. These cookies do not store personal data but help identify returning users.

9.2. We may share website usage data with advertising companies for targeted advertising using pixel tags. This information is not personally identifiable.

10. Your Rights

You have the right to request a copy of your data, subject to a fee of up to €5.00. You may also correct any inaccuracies, object to the use of your data, or block specific uses by submitting a written request to Green Ultra.

11. Changes to This Privacy Statement

We may update this Privacy Statement periodically. Any changes will be posted on our website, and such posting constitutes notice to you. We encourage regular review of this policy to stay informed about how we handle your information. For any additional questions, please contact our Client Services team.

Refund Policy

Refund and Cancellation Policy: Our company manages trades automatically based on a mathematical calculation of exposure. We reserve the right to cancel any trade outside of this calculation at our discretion. Arbitrage and scalping trading methods are considered unauthorized and may be treated as illegal transactions.

Refund Example: Clients are entitled to a refund of unused funds. However, no refunds are provided for lost funds, and the company is not liable for these losses. To request a refund, clients must provide full KYC documentation. Upon verification, we will initiate the refund process to the original deposit method within 7 days, excluding transfer fees.